This week, we’re excited to shine the spotlight on one of our valued members at TSM – Melissa Rackley! Melissa is our fantastic Installations Planner and plays a key role in ensuring we schedule and complete jobs efficiently and on time.
We recently caught up with her to see how she’s getting on at TSM, as well as what’s new outside of work. Be sure to have a read below.
What first attracted you to join TSM, and how has your experience been so far?
“I would say the tight-knit feel of the team. I felt really welcomed from the start, and I genuinely love the team I work with and my role. I’m learning different things every day.”
What are the main responsibilities you handle day-to-day in your role as an Installations Planner?
“My day-to-day responsibilities include communicating with clients, ensuring operations run smoothly, and managing cost trackers. Essentially, I help everything run efficiently from start to finish, making things easier for everyone in the team.”
Which part of your job gives you the most satisfaction or sense of achievement?
“The most satisfying part of my job is when everything runs smoothly, and the job goes well. Seeing everyone happy and knowing I’ve helped make the process seamless gives me a real sense of achievement.”
What qualities do you think are essential for someone in a planning and coordination role?
“Being friendly, open, and approachable is important, along with good timekeeping. Being a people person who listens to others and stays positive really helps in a planning and coordination role.”
What have you learned in your role that you believe would benefit others in similar positions?
“I’ve learned the importance of problem-solving and being open to different situations. Making balanced judgments, not taking things too personally, and taking each step as it comes have all been valuable lessons that would benefit others in similar roles.”
Is there any advice you have received throughout your career so far that you’d be sure to pass on to others?
“Be confident, believe in yourself, and don’t doubt your abilities. Also, remember the importance of being supportive of others.”
What’s a hobby or interest outside of work that you’re passionate about?
“I enjoy spending time walking in nature and being around animals, having previously worked in animal management. I’m very family-oriented and love spending time with my loved ones, as well as travelling and socialising. I’m also currently focused on building my first-ever home and getting everything in place.”
What’s one meal, snack, or drink you couldn’t live without?
“I would probably have to say cheese and crackers.”
Is there anything on your bucket list you’re looking to tick off next year?
“Focusing on self-development and continuing improvements on the house.”